Few business leaders would argue with the dictum that the better you know your customers, the better that you can serve them, and the more successful your business is likely to be. When I dropped in on the front lines of customer service at my company TalkShoe, answering phone calls or handling the toughest queries, … Continued

Every few years a company emerges by establishing its name, and undying customer loyalty, by providing unbelievable customer service. If you’ve ever dealt with Nordstrom (department stores) you know the experience. Others in this lofty category include L.L. Bean, Four Seasons Hotels, Apple, Starbucks, and Lexus. And, of course, Zappos. Zappos is an Internet retailer … Continued